Troubleshooting a Generation 1 recorder.Troubleshooting a Generation 2 recorder.Check if there is activity on the Network Port Check the connections on the back of the recorder To troubleshoot a security camera recorder we go through the following steps in detail below: Troubleshooting the Recorder - DVR or NVR If you suspect your power supply has been damaged or is no longer operating, please contact our support staff to seek an out-of-warranty RMA. Sometimes the power supply is simply damaged as a result of a thunderstorm, outage, or surge. To prevent against surges and brown outs, connect the power supply or power cord to a surge protector or uninterruptible power supply unit. If you recently purchased a recorder, and it never appeared on the monitor, it means that your monitor does not support the resolution the recorder is set to.īefore delving too much into troubleshooting, always check the recorder's power supply.If the recorder was working and now is not, this usually indicates a power supply or display issue.There are two most common possibilities as to what might be going on with your recorder are: You may have an NVR camera system or DVR camera system, but the troubleshooting process for the recorder is nearly identical. In this section we show how to troubleshoot the security DVR that is the brains for any security camera system. We begin by making sure the security camera recorder in your system is working.
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